Faq

 

 

 

FREQUENTLY ASKED QUESTIONS: 

 

1. ORDERING & SHIPPING

 

a. How do I place an order?

We have set up an e-shop through Yahoo! E-Commerce.  It has a credit card processing and shopping cart system, and can accept most of the major credit cards. Please order directly on the web site.  We will get your order instantly and will start the shipping process right away.

 

However, contact us by email if the online shopping system is not able to handle a more complicated order, e.g. group buys or dealer shipments.  We can process the order via email, or can provide a special coupon to be used on check-out.

 

b. Who pays for shipping?  And how much for shipping cost?

The buyer pays for shipping.

 

 

Shipping costs usually charged when checking out:

  - $10 for western provinces of Canada, by express

  - $15 for eastern provinces of Canada, by express

  - $16 for 48 continental states of USA, by regular parcel (6-9 days)

  - $25 for 48 continental states of USA, by express (3-4 days)

 

c. How soon could you ship after payment has been made?

After I receive an order, I will send an email to the buyer with an estimated shipping date. 

If the item ordered is assembled and in stock, I am usually able to ship on the next couple of business days after receiving the order and payment.  After we receive order of any item, we do the followings:

  - Re-inspect the product and packaging

  - check & lube the locking mechanism

  - install the grips

  - probably tune the lock or the main spring

 

This takes some time.  As a result, I am usually not able to ship on the same day, even if I have that item in stock.

 

For items that are in production or need to be assembled and tested, it will take a bit longer before I can ship.  The best way to find out is to contact me for product availability or estimated shipping date before you order.

 

d. How soon will the product arrive?

It takes about 2 - 4 days for the package to arrive in most of the destinations in North America, by express mail.  Some areas will have 1 - 2 days' longer lead time, due to postal service reasons (this means I am not sure why).

 

If you choose regular mail, it usually takes 7 - 9 days for North America.

 

Email me if you have any questions on ordering and shipping.

 

 

 

2. PRODUCT DETAILS:

For questions on knife details such as blade steel, locking mechanism and pocket clips, or guides and instruction on how to use the knife, please visit the Technical Info Page.  If you cannot find answers there that you need, please email me.

 

 

 

3. WARRANTY:

Please go to the Warranty Page for explanations on Ultimate Equipment's limited life-time warranty.

 

 

 

4. GRIPS YOU CAN USE ON THE KNIFE:

"Can I change the grips on the knife?"

"Will standard 1911 grips fit on your M1911 Knife?"

 

The answers are both "yes".  The M1911 Folding Knife is made with standard 1911 grips, grip screws and grip bushings.  As a result, the grips that come with the knife are standard 1911 grips.  This means:

 

a. You can customize your knife any time by changing grips.

    For example, G10 grips for daily carry or exotic wood grips for showing off.  Options are endless.

 

b. Your 1911 knife could be different from any other one in the world if you put on your own grips.

     See how people change their knives in the Customer's Gallery.

 

c. You could make a matching gun & knife set. 

 

 

 

5. REPLACEMENT PARTS & ACCESSORIES:

You can request replacement parts and accessories when or after you place an order.  Just let me know what kind of parts you need.  For assembling parts, I would be happy to provide for free.  Some parts such as grips, grip screws and knife sheaths, they are available for ordering.

 

From time to time I have improved parts that I will send out to all customers for free.  Please come back to my web site from time to time to check out the updates.  Email me if you would like to have the new parts sent to you.



6. WHY DO I HAVE TO WRITE DOWN MY EMAIL AND PHONE NUMBER WHEN I ORDER?

Email and phone number are very important if I need to contact the buyer about shipping date, address, product change or any other thing about his/her order.  DO NOT LEAVE A FAKE EMAIL or an email account that you won't check regularly.

I am not a spamer, and am too busy to send any spam.  My web site is primitive and does not automatically generate any emails.  I won't send anything to a buyer or call unless I need a decision from him/her. 

 

 

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